Why This Happens
Your Page or ad account received a low customer feedback score (1-2 out of 5) based on post-purchase surveys. Meta penalizes low scores with reduced reach, higher CPMs, and eventually ad account restrictions or disabling.
Example Notification
"Your Meta Ads account has been restricted due to low customer feedback score concerns."
Compliance Steps
Identify the root cause of low feedback
Fix the customer experience
Rebuild your feedback score
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Frequently Asked Questions
What causes a Low Customer Feedback Score on Meta Ads?
Your Page or ad account received a low customer feedback score (1-2 out of 5) based on post-purchase surveys. Meta penalizes low scores with reduced reach, higher CPMs, and eventually ad account restrictions or disabling.
What should I do about a Low Customer Feedback Score?
Identify the root cause of low feedback. Fix the customer experience. Rebuild your feedback score