Why This Happens
Your TikTok Shop account has been penalized for shipping performance failures. TikTok Shop monitors late shipment rates, tracking validity, and delivery times. Exceeding their SLA thresholds results in penalty points that progressively restrict your account.
Example Notification
"Your account has received penalty points for shipping violations. Your late shipment rate exceeds the acceptable threshold."
Compliance Steps
Review your shipping metrics in Seller Center
Adjust your handling time to realistic windows you can consistently meet
Set up daily order processing and shipping routines
Use integrated logistics partners for automatic tracking
Appeal penalties caused by carrier failures with carrier documentation
Dealing with a TikTok Shop suspension?
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