Why This Happens
Your seller account has accumulated a high order defect rate, which Walmart calculates based on cancellations, returns, and customer complaints relative to total orders. Walmart expects sellers to maintain defect rates below their threshold to ensure customer satisfaction.
Example Notification
"Your seller account is at risk due to a high order defect rate. Improve your metrics to avoid further restrictions."
Compliance Steps
Review your order defect dashboard in Seller Center
Address root causes: inventory accuracy, shipping speed, product quality
Proactively resolve customer complaints before they escalate
Implement quality control in your fulfillment process
Monitor metrics weekly to track improvement
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