Question 1

Why do platforms suspend accounts?

Accepted Answer

Platforms suspend accounts for compliance violations, identity verification failures, suspicious transaction patterns, high chargeback rates, prohibited business activities, and policy violations. Each platform has specific triggers and thresholds. Stripe monitors for financial compliance, Amazon tracks seller performance metrics, PayPal enforces AML regulations, Google Business checks listing accuracy, and Meta Ads reviews ad content and landing pages.

Question 2

What is the most common reason for a Stripe suspension?

Accepted Answer

Identity verification (KYC) failures are the most common Stripe suspension trigger. This typically happens when the name on your ID doesn't match your Stripe account, your documents are expired, or the photos are too blurry. The second most common cause is high chargeback rates exceeding Stripe's 1% threshold.

Question 3

Why did Amazon suspend my seller account?

Accepted Answer

Amazon suspensions typically fall into four categories: Order Defect Rate (ODR) above 1%, inauthentic item complaints, Section 3 violations of the Business Solutions Agreement, or related account linkage to a previously suspended account. Each type requires a different Plan of Action format and different supporting evidence.

Question 4

What triggers a PayPal account limitation?

Accepted Answer

PayPal limits accounts when their automated monitoring detects unusual activity, such as sudden volume increases, transactions from new geographies, large single payments, or reaching regulatory reporting thresholds. Most limitations are resolved by providing the specific documentation PayPal requests through their Resolution Center.

Question 5

Can my Google Business Profile be suspended by mistake?

Accepted Answer

Yes. Google periodically runs automated sweeps against spam and fake listings. Legitimate businesses can be caught in these sweeps, especially service-area businesses or businesses in categories targeted by spam. The reinstatement process involves proving your business is real and compliant with Google's guidelines.

Question 6

Why was my Meta Ads account disabled?

Accepted Answer

Meta disables ad accounts for policy violations including misleading claims, prohibited content, circumventing review systems, and landing page issues. Meta's enforcement is heavily automated, which means accounts can be disabled by algorithmic detection without human review. Appeals require identifying the specific policy trigger.

Question 7

What is the free suspension scanner?

Accepted Answer

The free suspension scanner is a diagnostic tool where you paste your suspension notification message. The classification engine analyzes it against 28+ platform-specific rulesets to identify your exact failure type, confidence level, and risk score. It's free, requires no account, and never collects your platform credentials.

Question 8

How accurate is the scanner diagnosis?

Accepted Answer

The scanner uses deterministic classification, meaning the same input always produces the same output. It is not a general-purpose AI that guesses — it matches specific patterns against known platform failure taxonomies. Accuracy depends on the quality and completeness of the suspension message you provide.

Question 9

Do I need to create an account to use the scanner?

Accepted Answer

No. The free suspension scanner is available to everyone without creating an account, providing payment information, or sharing platform credentials. You simply paste your suspension message and receive the diagnosis.

Question 10

What information does the scanner need?

Accepted Answer

The scanner needs the text of your suspension notification — the email or message you received from the platform. The more complete the message, the more accurate the classification. You do not need to provide your platform login, account ID, or any personal information.

Question 11

Is my suspension message stored?

Accepted Answer

Suspension messages submitted through the free scanner are processed for classification but are not permanently stored unless you create an account and choose to save the case. See our Privacy Policy for full data handling details.

Question 12

How does Appeal Architect generate appeal drafts?

Accepted Answer

Appeal drafts are generated by AI within strict guardrails. The system constrains the AI to use factual statements, avoid emotional language, reference specific evidence, and follow the platform's expected format. Every draft passes through a pre-submission safety scanner before you can send it.

Question 13

Will you submit my appeal for me?

Accepted Answer

No. Appeal Architect generates the appeal draft and provides step-by-step submission instructions, but you submit the appeal yourself through the platform's official channels. We never access your accounts or contact platforms on your behalf.

Question 14

How long does the recovery process take?

Accepted Answer

It depends on the platform. Stripe typically reviews appeals within 2-7 business days. Amazon reviews Plans of Action within 2-7 days but may require revisions. PayPal reviews documentation within 3-5 business days. Google Business reinstatement can take 1-3 weeks. Meta Ads reviews vary from 24 hours to several weeks.

Question 15

What if my appeal is rejected?

Accepted Answer

If your appeal is rejected, the system analyzes the rejection response to identify what was missing or incorrect. For Standard and Architect plans, you can generate a revised appeal that addresses the platform's specific feedback. The Architect plan includes follow-up monitoring guidance.

Question 16

Can I appeal a permanent ban?

Accepted Answer

Some permanent bans have appeal options and some do not. The scanner diagnosis includes a risk assessment that indicates whether the suspension type is typically reversible. For permanently banned accounts, the system provides guidance on fund recovery (for payment platforms) and alternative platform options.

Question 17

What safety checks are built into the system?

Accepted Answer

Multiple layers: evidence validation gates (5-layer check before payment), pre-submission safety scanners, cooldown timers to prevent panic retries, irreversible-action confirmation gates, tone and compliance guardrails on all generated text, and a complete audit trail of every action taken.

Question 18

Can the system make my situation worse?

Accepted Answer

The system is specifically designed to prevent the most common mistakes that worsen suspensions: premature appeals, emotional language, submitting wrong documents, and panic re-submissions. Every action requires your explicit confirmation, and safety locks prevent you from skipping critical steps.

Question 19

What data do you store?

Accepted Answer

We store case data, evidence metadata, and audit trails necessary for the service. We do not store platform credentials, we do not access your platform accounts, and we do not share your data with third parties. See our Privacy Policy for complete details.

Question 20

Is Appeal Architect a legal service?

Accepted Answer

No. We provide process guidance and documentation tools only. We do not provide legal advice, legal representation, or guaranteed outcomes. For legal questions about your specific situation, consult a qualified attorney.

Question 21

How much does Appeal Architect cost?

Accepted Answer

Plans range from $49 (Basic) to $199 (Architect) per case. The free suspension scanner is always available at no cost. Basic includes diagnosis and classification. Standard ($99) adds AI appeal drafts. Architect ($199) includes the full execution protocol with safety locks. See our Pricing page for complete details.

Question 22

Is there a monthly subscription?

Accepted Answer

No. All plans are priced per case, not per month. There are no recurring charges, hidden fees, or automatic renewals.

Question 23

What is your refund policy?

Accepted Answer

Full refund available before protocol delivery if you have not accessed the compliance protocol. No refund after the digital product has been accessed, as it cannot be un-delivered. Technical issues that prevent delivery are handled on a case-by-case basis.

Question 24

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through Stripe's secure payment processing. Payment information is handled entirely by Stripe — we never see or store your card details.

Question 25

Do you offer discounts for multiple cases?

Accepted Answer

Contact support for volume pricing if you need to process multiple suspension cases. We occasionally offer promotional codes through our newsletter and referral program.

Question 26

Which platforms do you support?

Accepted Answer

Currently: Stripe, PayPal, Amazon Seller, Google Business Profile, and Meta Ads (Facebook/Instagram). Each platform has its own classification engine, rulesets, and evidence requirements. We are actively expanding to cover Shopify, eBay, Walmart, Google Ads, TikTok Shop, and more.

Question 27

Will you add more platforms?

Accepted Answer

Yes. We are actively building classification engines for Shopify, eBay, Walmart Marketplace, Google Ads, TikTok Shop, Square, Wise, Payoneer, and several other platforms. Join our newsletter to be notified when new platforms launch.

Question 28

Can I use Appeal Architect for a platform not listed?

Accepted Answer

The free scanner can attempt to classify suspension messages from any platform, but accuracy is highest for our five supported platforms where we have comprehensive rulesets. Coming-soon platforms have preliminary classification but may not cover all failure types.

Question 29

How quickly do I receive my diagnosis?

Accepted Answer

The free scanner provides an instant classification within seconds of pasting your suspension message. Paid plans deliver the full compliance protocol within minutes of payment confirmation.

Question 30

Should I respond to the platform immediately?

Accepted Answer

No. One of the most common mistakes is rushing to respond. Take time to understand the exact failure type, gather the correct evidence, and prepare a structured response. The scanner helps you understand the issue before you respond. Most platforms allow days to weeks before a response is needed.

Question 31

How many times can I appeal?

Accepted Answer

This depends on the platform. Some platforms allow multiple appeal attempts while others treat your first response as the primary one. The system provides platform-specific guidance on appeal limits and recommends the optimal number of submissions.

Frequently Asked Questions

Suspension Causes

Suspension Scanner

Appeals & Resolution

Compliance & Safety

Pricing & Refunds

Platforms & Coverage

Timelines & Process

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