Why This Happens
Your MercadoLibre account health score (seller thermometer) has dropped below acceptable levels due to a combination of factors: claim rates, cancellations, late shipments, and negative ratings. This composite metric determines your selling privileges and listing visibility.
Example Notification
"Your seller account has been restricted because your account health score is below the required threshold."
Compliance Steps
Review all component metrics in your seller dashboard
Identify the 2-3 weakest metrics and focus improvement efforts there
Increase successful transactions to dilute past issues (rolling metrics)
Use MercadoEnvios for all shipments to improve delivery metrics
Monitor weekly and celebrate progress in each metric area
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