Why This Happens
Your account has been impacted by a high rate of buyer claims filed through MercadoLibre's buyer protection program. Claims can include items not received, items not as described, and quality complaints. High claim rates significantly damage your seller thermometer and can lead to account restrictions.
Example Notification
"Your account has been flagged due to a high buyer claim rate. Take immediate action to reduce claims and resolve open disputes."
Compliance Steps
Resolve all open claims as quickly as possible
Offer refunds or replacements proactively for legitimate issues
Improve product descriptions and photos to set accurate expectations
Use MercadoEnvios for shipping to get delivery protection
Monitor claim rate weekly and investigate every new claim
Dealing with a MercadoLibre suspension?
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