Why This Happens
A brand owner has filed an intellectual property complaint through Shopee's IP Protection Platform (SIPP). The complaint alleges that your products infringe on their trademark, copyright, or are counterfeit. Shopee removes reported listings and issues penalty points for IP violations.
Example Notification
"Your listing has been removed following an IP complaint from a verified rights holder. This violation has been recorded on your account."
Compliance Steps
Review the IP complaint details in Seller Center
Gather product invoices from authorized suppliers
If you have brand authorization, submit it with your appeal
File a counter-notification if the claim is unfounded
Remove any products you cannot prove are authentically sourced
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