Why This Happens
Shopee penalizes sellers who fail to ship orders within the specified days-to-ship (DTS) window. Your late shipment rate has exceeded the acceptable threshold, resulting in penalty points. Consistent late shipments damage your seller rating and reduce store visibility in search results.
Example Notification
"Your account has received penalty points for late shipments. Your late shipment rate is above the acceptable threshold."
Compliance Steps
Review your DTS settings and adjust to realistic timeframes
Set up daily order processing and shipping routines
Enable push notifications for new orders
Use Shopee's logistics partners for automatic pickup scheduling
Appeal penalties caused by logistics partner failures with documentation
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