eBay Seller Account Restricted?
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Common eBay Suspension Types
We track 6 distinct eBay violation types. Here's every one we've mapped:
eBay Below Standard / Defect Rate
mediumYour eBay seller account has fallen below standard due to a high transaction defect rate, late shipment rate, or low detailed seller ratings (DSRs). eBay evaluates sellers on the 20th of each month and applies restrictions to those below standard.
eBay Linked / Multiple Account Suspension
highYour eBay account has been suspended because eBay detected it is linked to another account. eBay generally allows only one selling account per person or household and uses sophisticated matching (IP addresses, device fingerprints, payment details, addresses) to detect related accounts.
eBay MC999 Restriction
highYou received an MC999 restriction notice from eBay. This is eBay's standard account restriction notice that limits or suspends your selling privileges. MC999 restrictions range from temporary holds to indefinite suspensions and require a structured Plan of Action to resolve.
eBay Policy Violation Suspension
highYour eBay seller account has been suspended for violating eBay's seller policies. This covers listing prohibited items, VeRO (Verified Rights Owner Program) intellectual property violations, shill bidding, fee avoidance, or other policy infractions.
eBay Selling Limit Violation
mediumYour eBay account has been restricted for exceeding selling limits. eBay imposes listing and selling caps on accounts, especially newer ones, and exceeding these limits triggers enforcement. This is generally the most recoverable type of eBay restriction.
eBay VeRO / Intellectual Property Complaint
highYour eBay listings have been removed or your account restricted due to a VeRO (Verified Rights Owner Program) complaint. A brand owner or rights holder has reported your listings for intellectual property infringement, including trademark, copyright, or patent violations.
What NOT to Do After a eBay Suspension
Do NOT cancel orders to avoid negative outcomes — cancellations count as defects
Do NOT list items you cannot ship within your stated handling time
Do NOT ignore buyer messages or open cases
Do NOT create a new account to escape Below Standard status
Do NOT manipulate feedback by offering incentives for positive ratings
Do NOT create another account while this appeal is pending
Do NOT use fake or borrowed identity documents
Do NOT deny knowing the other account holder if they are a family member or business partner
Do NOT try to 'clean' the linkage by changing IPs, devices, or addresses — eBay already has the data
Do NOT use VPNs or new devices thinking it will help — this often makes things worse
Do NOT create new eBay accounts to bypass the restriction
Do NOT relist items that caused the restriction
Do NOT submit generic POA templates — eBay reviewers recognize them immediately
Do NOT blame buyers or eBay for the restriction
Do NOT threaten legal action in your appeal
Do NOT contact eBay support repeatedly — it delays processing
Do NOT relist items that caused the violation under different titles or descriptions
Do NOT create a new eBay account to bypass the suspension
Do NOT argue that the policy is wrong — focus on demonstrating compliance
Do NOT submit multiple appeals simultaneously
What Evidence You'll Need
Seller Performance Dashboard
Screenshot of your eBay Seller Hub performance dashboard showing current metrics
RequiredDefect Transaction Details
List of specific transactions that contributed to defects with your analysis
RequiredPerformance Improvement Plan
Your plan for addressing each defect category
Suspension Notice
eBay's notification about the linked account issue
RequiredIdentity Documentation
Government-issued ID proving your identity is distinct from the linked account holder
RequiredBusiness Documentation
Business registration or tax documents proving separate business entities
MC999 Notice
Screenshot of the full MC999 email including specific reasons cited by eBay
RequiredPlan of Action
Written POA addressing: what caused the restriction, corrective steps taken, and preventive measures
RequiredSupplier Invoices
Invoices from legitimate suppliers matching products you sell, within the last 365 days
RequiredGovernment-Issued ID
Valid photo ID matching your eBay account registration
RequiredShipping/Tracking Records
Tracking numbers and delivery confirmations for recent orders
Seller Dashboard Metrics
Screenshots of your Seller Hub performance dashboard showing current metrics
Violation Notice
Full text of the policy violation notification with specific policy cited
RequiredCompliance Statement
Written statement acknowledging the violation and detailing corrective actions taken
RequiredListing Audit Documentation
Evidence that all current listings have been reviewed and brought into compliance
RequiredImportant Warnings
Recovery takes time. Below Standard status is based on rolling 12-month metrics. Focus on consistently good performance going forward.
While Below Standard, you may face: reduced listing visibility, higher fees, restricted selling features, and potential account suspension if metrics worsen.
Below Standard is among the most recoverable eBay issues. With genuine improvement in shipping and customer service, most sellers regain Above Standard within 1-3 evaluation cycles.
Linked account suspensions have low recovery rates, especially if the linked account was previously suspended. Be transparent and realistic.
If you created a new account to evade a previous ban, recovery is extremely unlikely. eBay treats ban evasion as a permanent-ban offense.
Shared household situations have better outcomes. Provide clear evidence that accounts belong to different people with separate selling activities.
No guarantees: MC999 restrictions can be indefinite. Some accounts are not reinstated.
eBay links accounts through shared data points (IP, address, payment, phone). Creating new accounts will result in immediate suspension.
Generic Plans of Action are automatically rejected. Your POA must reference specific actions and dates.
No guarantees: Repeated or severe policy violations can result in permanent suspension.
How Appeal Architect Helps
Instant Diagnosis
Paste your eBay suspension message and get the exact violation identified in seconds. Our AI has analyzed thousands of eBay suspensions.
Evidence Checklist
Know exactly what documents, screenshots, and records you need to gather. No guessing — every evidence item is specific to your violation type.
Compliance Roadmap
Get a step-by-step plan to fix the violation and prevent future issues. Includes what to say, what NOT to say, and critical timelines.
6+
eBay violation types tracked
18
Platforms supported
177
Total rulesets mapped
<60s
Time to diagnosis
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