Shopify Store Suspended?
Paste your suspension message. Get the exact violation, evidence checklist, and compliance roadmap — in under 60 seconds.
Common Shopify Suspension Types
We track 6 distinct Shopify violation types. Here's every one we've mapped:
Shopify Chargeback Threshold Exceeded
highYour Shopify Payments account has been flagged or restricted due to an excessive chargeback rate. Shopify monitors chargeback ratios and takes action when they exceed acceptable thresholds, which can result in payment restrictions or store suspension.
Shopify DMCA / IP Takedown
highYour Shopify store has received a DMCA takedown notice or intellectual property complaint from a rights holder. Shopify is legally required to act on valid DMCA claims and may remove listings or suspend your store if the complaint is upheld.
Shopify Dropshipping / Fulfillment Complaint
highYour Shopify store has been flagged due to dropshipping-related complaints. Common issues include excessively long shipping times, products not matching descriptions, AliExpress/supplier branding on packages, or customer disputes about product quality and origin.
Shopify Payment Risk Review
mediumYour Shopify store has been flagged for a payment risk review. Shopify's fraud detection systems identified patterns in your transactions that require investigation. This can freeze payouts and limit store operations.
Shopify Policy Violation
highYour Shopify store has been suspended for violating Shopify's Acceptable Use Policy (AUP). This covers prohibited products, deceptive business practices, intellectual property violations, and other policy infractions that result in store suspension or termination.
Shopify Store Terms of Service Closure
criticalYour Shopify store has been closed or suspended for violating Shopify's Terms of Service. This can include selling prohibited products, operating in restricted industries, or engaging in activities that violate Shopify's Acceptable Use Policy.
What NOT to Do After a Shopify Suspension
Do NOT blame customers for chargebacks in any communication with Shopify
Do NOT ignore chargebacks — respond to every dispute within the deadline
Do NOT admit to intentional or fraudulent activity
Do NOT create a new store to escape chargeback history
Do NOT process refunds in bulk to artificially lower the rate
Do NOT continue selling high-risk products without implementing fraud prevention
Do NOT relist removed products while a complaint is pending
Do NOT file a counter-notice if you know the IP complaint is valid
Do NOT contact the complainant to harass, threaten, or intimidate them
Do NOT create a new store to sell the same infringing products
Do NOT lie about product origins or authorization
Do NOT ignore the takedown notice — it has legal deadlines
Do NOT claim products are 'handmade' or 'locally sourced' when they come from overseas suppliers
Do NOT use fake or premature tracking numbers to appear as if orders shipped quickly
Do NOT hide shipping times in fine print — they must be prominently displayed
Do NOT create a new store to escape complaint history
Do NOT blame customers for 'not reading the shipping policy'
Do NOT continue selling products you know don't match your listings
Do NOT process bulk refunds while under review — this appears suspicious
Do NOT create a new Shopify store to bypass the review
What Evidence You'll Need
Chargeback Analysis
Breakdown of chargebacks by reason code with your analysis of root causes
RequiredChargeback Reduction Plan
Document detailing specific changes implemented to prevent future chargebacks
RequiredUpdated Refund/Return Policy
Your current refund and return policy, ideally updated with clearer terms
RequiredCustomer Communication Samples
Examples showing improved customer communication: order confirmations, shipping updates, proactive outreach
Fraud Prevention Tools Documentation
Evidence of fraud prevention measures: Shopify fraud analysis settings, third-party apps, AVS configuration
DMCA/IP Notice Received
The actual takedown notice or IP complaint you received from Shopify
RequiredProduct Origin Documentation
Invoices, supplier agreements, or manufacturing records proving legitimate product sourcing
RequiredOriginal Design Proof
Design files, creation dates, or copyright registrations showing your original work
Brand Authorization
Authorization letter from the brand owner if you are a licensed reseller
Fulfillment Records
Order fulfillment records showing tracking numbers, shipping dates, and delivery confirmations
RequiredSupplier Agreements
Contracts or agreements with your fulfillment suppliers
RequiredUpdated Shipping Policy
Your current shipping policy with accurate delivery timeframes
RequiredFulfillment Improvement Plan
Steps taken to improve shipping times and product quality
Risk Review Notification
Screenshot of the exact notification from Shopify including date, time, and any specific transactions mentioned
RequiredBusiness Registration
Business registration documents proving your store is a legitimate business entity
RequiredImportant Warnings
No guarantees: High chargeback rates frequently result in permanent Shopify Payments restrictions.
Card networks (Visa, Mastercard) run independent monitoring programs. Exceeding their thresholds can result in fines to Shopify, making reinstatement harder.
Focus on demonstrating real changes to reduce chargebacks, not assigning blame.
DMCA/IP complaints are legal matters. Filing a false counter-notice is perjury. Consider consulting an IP attorney.
No guarantees: If the IP complaint is valid, the products must be permanently removed.
Repeat IP violations can result in permanent Shopify store termination under their repeat infringer policy.
Shopify allows dropshipping but requires full transparency about shipping times and product sourcing. Misrepresentation is a policy violation.
Dropshipping complaints often escalate to chargebacks. High chargeback rates can result in separate payment restrictions.
If your store is intentionally misleading customers about products or shipping, the path forward is to fix the practices, not to appeal the decision.
No guarantees: Payment risk reviews may result in permanent payment restrictions regardless of documentation provided.
How Appeal Architect Helps
Instant Diagnosis
Paste your Shopify suspension message and get the exact violation identified in seconds. Our AI has analyzed thousands of Shopify suspensions.
Evidence Checklist
Know exactly what documents, screenshots, and records you need to gather. No guessing — every evidence item is specific to your violation type.
Compliance Roadmap
Get a step-by-step plan to fix the violation and prevent future issues. Includes what to say, what NOT to say, and critical timelines.
6+
Shopify violation types tracked
18
Platforms supported
177
Total rulesets mapped
<60s
Time to diagnosis
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